‘Digital Eavesdropping’: Unilever Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
Originally found over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline might not appear as an clear candidate for social media algorithms.
Yet the brand’s emergence as a viral TikTok topic has placed it at the forefront of an advertising revolution, in which large companies are spending big on content creators and devoting less capital to promoting products in legacy broadcasters.
A Journey from Drilling to Digital
Originally produced in the 1870s by scientist Robert Cheeseborough, who saw laborers rubbing their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have documented the product’s widespread use in “life hacks”.
Hailed as a solution for polishing footwear or extending perfume longevity, along with a cure for squeaky doors. It has even been deployed to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, executives at the multinational amplified the hacks by tasking their in-house experts with verification and letting the content creators in on the results.
Assertions that it diminished the sting of chili on the mouth were given the thumbs up. This was also the case for ideas it could extend fragrance and rejuvenate purses. Proposals that it might brighten smiles or lengthen eyelashes were refuted.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. However, this online trend has persuaded leaders to dramatically increase investment in content creators.
This tracking of digital spaces to guide corporate planning has been labeled “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend a full fifty percent of its huge ad budget on platform-based material.
Adapting to New Consumer Habits
A leading Unilever executive, who is heading the digital initiative, said the company was merely adjusting to novel methods of engaging audiences. She said participating on platforms “without killing the party” was crucial.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips.
“The trend is shifting from a broadcast model, where we would just send out ads … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these communities feel niche, yet they are vast.
“Having your brand advocated by users, mentioned by individuals, this builds credibility and connection. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The approach indicates seismic changes taking place in media consumption, with younger consumers allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in declines in broadcast and newspaper ads. Within the United Kingdom, commercial funding for major broadcasters have dropped substantially in inflation-adjusted terms since 2019.
The Creator Economy Boom
This further signifies a merging of functions as large companies almost become production houses themselves, collaborating with a multitude of digital creators to boost their products.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they’re spending a lot more time on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us people trust recommendations from the personalities they subscribe to over traditional advertisements. This is a persistent pattern.”
He noted companies can reduce costs by focusing on influencers over big traditional media campaigns, which also allows them to tweak their content more easily to gauge performance.
Such methods are increasing. Marketing investment on influencer marketing is growing fourfold quicker than the broader media sector. Stateside, it has increased by over 100% since 2021 and is forecast to attain tens of billions in 2025.
TV's Lasting Role
Despite the huge changes, industry figures said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to drive countrywide discourse.
Sykes said: “A top-tier ROI marketing event is still major broadcast spectacles. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”